Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Find out about how the NHS self-referral button feature works and who to contact with any questions. Extremely poor admin. This website uses cookies. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. In future you may wish to consider registering for our Online Services. For more information about Smart Pharmacy, click here. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. The NHS Access app is no longer working. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. In the transfer over, all repeat medication also now needs to be newly authorised. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Egton Medical Information Systems Limited. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Appointments Consult a clinician, routine appointments, sick notes and more. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. You can also find out if you are entitled to free prescriptions. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Find out how to renew your repeat prescriptions. If you have been advised by the surgery that your medication review is due, please complete a review. NR17 2AS Map, Queens Square SurgeryQueens Square We would like to apologise for the issues you experienced on this occasion. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Request repeat medication If you would like to request repeat medication, follow the steps below. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Attleborough Surgery is a GP/Doctors practice in Attleborough. 96.90% had confidence, of 215 respondents. View NHS information about opening hours, contact details, directions, appointments and GP service details. Station Road SurgeryStation Road Accessibility Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Toggle navigation Find-My-Doctor.co.uk. Diabetes - Managing Blood Glucose Level (HbA1c). Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. How long must this keep going until someone fully investigates? Let us know your preference. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . For more information, see the dispensary page. Before you make your choice you can read more about our cookie policy. By asking your local pharmacist to request on your behalf. The Nominated pharmacy section with a nomination. We are working hard to resolve it. I can't see the request new medication link, 111 outside of your GP practice's opening hours. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Attleborough We'll be in touch shortly. Send your request by post or fax it to your normal surgery of attendance. Attleborough Cant get through on phone. Attleborough Please allow 2 working days before collecting your prescription. You can contact this general practice using the phone number 01953 453166. nter a postcode to find a local pharmacy. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Change your contact and personal details or change your password. Station Road, Attleborough, Norfolk, Nr17 2as, England. Manage an account on behalf of another patient or relative. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. There is currently an issue with the Patient Access service. Analytical cookies send information to Google Analytics. 56.7% vaccinated, of 1602 eligible people. [subject to staffing levels as a result of Coronavirus]. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. I think this is disgusting to ignore mental health in this way. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. Station Road SurgeryStation Road Messaging. NR17 2AF Map. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. items per standardised prescribing unit (see definition). Message your practice. We've put some small files called cookies on your device to make our site work. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Flu vaccinations - Aged 65 and over group. Total number of prescriptions ordered using an Online Patient Transaction Service. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. NR17 2AS Map, Queens Square SurgeryQueens Square When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Including Station Road and Queens Square branches. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Attleborough For those going into self . Request repeat medication or managing existing requests. (Note that ordering several items at once to be counted as one prescription). Attleborough The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Attleborough Messaging. Let us know your preference. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. You . Notice Receive your test results, get a referral or tell us you've changed your home address. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Attleborough Attleborough Before you make your choice you can read more about our cookie policy. The website wasnt working. Please allow 2 working days before collecting your prescription. View the cost of prescriptions on the NHS website. Or they might be able to let you know when it's ready to collect. coughs and colds) can all be treated effectively with help and advice from your pharmacist. You have nominated your pharmacy of choice. Repeat medication. The Account option, which is visible once your name is selected. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Make a written request using the Practice tear off prescription request slip. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. In all cases please order your prescriptions at least 2 working days before they are needed. Station Road SurgeryStation Road Thank you for your feedback. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Attleborough Ask your GP surgery which service your GP surgery uses. Care Quality Commission Inspection Ratings. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Order Now. NR17 2AF Map. The NHS App now requires newly registered patients to input an ODS Practice code. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Attleborough Staff Login, GP Website Design by iatro. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Manage an account on behalf of another patient or relative. Proxy. . It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. We will use a cookie to save your choice. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. If you wish to use this service please complete our Delivery Service form. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Station Road SurgeryStation Road Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Our monthly delivery service supports our most vulnerable patients. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. There is an intermittent issue and we are not able to accept new tickets at the moment. If you take medicine regularly you'll usually have a repeat prescription. Do not submit any queries about your medical condition or medications. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Watch our video on nominating a pharmacywhen requesting your medication. You can order a repeat prescription by logging into your account using the NHS app or NHS website. This is for reasons of accuracy and safety. NR17 2AS Map, Queens Square SurgeryQueens Square We've put some small files called cookies on your device to make our site work. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Station Road SurgeryStation Road Menu NR17 2AS Map, Queens Square SurgeryQueens Square There's more information about prescriptions in your NHS account. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Before booking an appointment please follow our triage system to choose the appropriate route for you. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. I believe that I may have an adult umbilical hernia. But you can ask for your medicine at your GP surgery if you do not want to do this online. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Check with your GP practice to see if they offer the service. Let us know your preference. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. NR17 2AF Map. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Page last reviewed: 21 August 2020 This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. There are 3 ways to order a repeat prescription from your GP surgery. We would also like to use analytical cookies to understand how our site is used and improve user experience. NR17 2AS Map, Queens Square SurgeryQueens Square This means you can order your medicine when you need it without having to see a GP until your next medicine review. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. NHS self-referral. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. As I type this I am number 15 in the call queue! NR17 2AS Map, Queens Square SurgeryQueens Square All rights reserved. Station Road SurgeryStation Road Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Some high street pharmacies also deliver. Attleborough Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. My mother left hospital with a head injury. 72.0% vaccinated, of 3946 eligible people. We make it easy to register you and your family. Your pharmacy of choice is referred to as your nominated pharmacy. More information on the service can be located here. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Analytical cookies send information to Google Analytics. Medical record. Attleborough Surgery is a GP practice in Attleborough, Norfolk. Attleborough EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. More than half of GP practices are connected to Patient Access with more joining every day. Attleborough surgeries take not it can be done. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. In the past 2 weeks we have moved over to a new clinical system. We would also like to use analytical cookies to understand how our site is used and improve user experience. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Practice365 Privacy Policy Thank you for subscribing to our newsletter. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. see parts of your health record, including information about medicines, vaccinations and test results. Website and Digital Marketing by White Bear. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage.

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